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Terms & Conditions

Last updated: 1 January 2024

These Terms and Conditions ("Terms") govern your access to and use of the website and training services provided by ByteWise Academy Ltd ("we", "us", or "our"), a company registered in Scotland (Company No: SC412867), with its registered office at 18 Castle Street, Edinburgh, EH2 3AT, United Kingdom.

By using our website or purchasing our services, you agree to these Terms in full. If you disagree with any part, you should not use our website or services.

1. Services

ByteWise Academy provides computer skills training and IT education services, including:

All services are subject to availability and trainer scheduling.

2. Booking & Confirmation

2.1 Training sessions may be booked through our website contact form, by email, or by telephone. A booking is confirmed only when you receive written confirmation from us (via email).

2.2 We reserve the right to decline a booking at our discretion, in which case any payment already made will be refunded in full.

3. Pricing & Payment

3.1 All prices are quoted in British Pounds Sterling (£) and include VAT where applicable.

3.2 Pricing is as displayed on our website at the time of booking. We may change prices at any time, but confirmed bookings will be honoured at the original quoted price.

3.3 Individual and Accelerator plan payments are due in advance of training sessions. Enterprise clients may be invoiced with 30-day payment terms, subject to prior agreement.

3.4 Accepted payment methods include bank transfer (BACS), debit card, and credit card via our secure third-party payment processor.

4. Cancellation & Refunds

4.1 Cancellation by You:

4.2 Cancellation by Us: If we cancel a session for any reason, we will offer you an alternative date/time or issue a full refund at your choice.

4.3 Cooling-Off Period: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a distance or online purchase within 14 days of the contract being formed. If you have requested that services begin within this period and later cancel, you may be charged a reasonable amount proportionate to the services already delivered.

4.4 Refunds are processed within 10 working days to the original payment method.

5. Intellectual Property

5.1 All website content, training materials, course outlines, graphics, logos, and brand elements are the intellectual property of ByteWise Academy Ltd unless otherwise stated. They are protected under UK copyright law.

5.2 Training materials provided to you during courses are licensed for your personal or internal business use only. You may not copy, distribute, sell, or publicly display these materials without our written permission.

6. Acceptable Use

When using our website, you agree not to:

7. Limitation of Liability

7.1 We deliver our training in good faith and to a professional standard. However, we cannot guarantee specific outcomes, career advancement, or certification results as a consequence of our training.

7.2 To the fullest extent permitted by law, our aggregate liability for any claim arising from or in connection with our services shall not exceed the total fees paid by you to us during the 12 months preceding the event giving rise to the claim.

7.3 Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any matter for which liability cannot lawfully be excluded or limited.

8. Warranties & Disclaimers

Our website is provided on an "as is" basis. While we endeavour to keep information accurate and up to date, we make no warranties, express or implied, regarding the completeness, accuracy, or availability of the website or its content.

9. Data Protection

We handle your personal data in accordance with our Privacy Policy and UK data protection legislation. By using our services, you confirm you have read and accepted our Privacy Policy.

10. Third-Party Links

Our website may contain links to external websites. We do not control these sites and accept no responsibility for their content, privacy practices, or availability. You access third-party sites at your own risk.

11. Force Majeure

We shall not be held liable for failure or delay in providing our services caused by events beyond our reasonable control, including but not limited to: natural disasters, government restrictions, pandemics, power outages, internet failures, or acts of terrorism.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

13. Changes to These Terms

We reserve the right to amend these Terms at any time. Updated versions will be published on this page with a revised date. Continued use of our website or services after any changes constitutes your acceptance of the new Terms.

14. Governing Law & Jurisdiction

These Terms are governed by and shall be construed in accordance with the laws of Scotland and the wider United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts, without prejudice to any mandatory consumer protection laws that may apply.

15. Contact Information

If you have questions about these Terms, please get in touch: